Refund and Returns Policy

At Aqrabi, customer satisfaction is our top priority. We want to ensure your shopping experience is completely transparent, secure, and satisfying. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue smoothly.

Return Window and Eligibility

14-Day Policy: Our refund and returns policy lasts 14 days from the date of delivery. If 14 days have passed since your package arrived, we unfortunately cannot offer you a full refund or exchange.

• Condition for Returns: To be eligible for a return, your item must be completely unused, unwashed, and in the same pristine condition that you received it. It must also be kept securely in its original retail packaging with all tags intact.

• Proof of Purchase: To initiate and complete your return process, we strictly require a valid receipt, order confirmation number, or proof of purchase from our official store. Please do not send your purchased items back to any manufacturer.

Items Exempt from Returns

For safety, hygiene, and security reasons, certain categories of goods cannot be returned or exchanged:

• Gift cards and promotional vouchers.

• Final sale or clearance items (only regular priced items may be refunded).

• Personal care items or products that are explicitly marked as non-returnable for health reasons.

The Inspection and Refund Process

• Notification: Once your returned package is received at our facility and carefully inspected by our quality assurance team, we will send you an automated email to notify you that we have received your item.

• Approval/Rejection: We will also notify you of the approval or rejection of your refund based on the item’s condition.

• Processing Time: If your return is approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days (depending entirely on your bank’s processing cycles).

Late or Missing Refunds

If you have received an approval confirmation but haven’t seen the money in your account yet, please follow these steps:

• First, check your online banking app or bank statement once again.

• Contact your credit card company or banking institution. There is often an internal processing delay on their end before a refund is officially updated and posted publicly.

• If you have completed these steps and still have not received your refund, please reach out to our dedicated support team immediately at sales@aqrabi.com.

Exchanges for Damaged Goods

We only replace or exchange items if they arrive defective, manufacturing-faulted, or structurally damaged during transit. If you need to exchange an incorrect or damaged item for the exact same product, please send an explanatory email to sales@aqrabi.com along with photographic evidence of the damage so our team can issue a replacement right away.

Return Shipping Logistics

To return your product, you must first contact our support to receive our verified warehouse return address.

• You will be responsible for paying for your own shipping costs when returning an eligible item. Shipping costs are completely non-refundable. If you receive a approved refund, the actual cost of return shipping will be deducted from your final refund amount.

• Depending on your location, the transit time it takes for your exchanged or returned product to reach our warehouse facility may vary.

• We highly recommend using a trackable courier shipping service or purchasing shipping insurance for valuable items. We cannot guarantee that we will successfully receive your returned package if it gets lost by third-party shipping carriers.

Need Assistance?

For any further queries, doubts, or custom questions related to your specific order, refunds, or returns, please contact our official helpdesk at sales@aqrabi.com.